Razer 黑鲨 V2 Pro (2023) | RZ04-0453 支持与常见问题解答

Please see our warranty policy for a complete review of our warranty policy.

You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period).

Product

Warranty Period

2021 and Older Model Laptops

1 yeara

2022 and Newer Model Laptops

1 yeara

2-year limited battery warrantya

Razer Viper Mini Signature Edition

3 year

Razer Phone and Phone Accessories

1 year

Razer Edge Gaming Handhelds

1 year

Razer Mice

2 years

Razer Keyboards and Keypads

2 yearsb

Razer Headsets, Earphones and Earbuds

2 yearsb

Razer Wireless Mouse and Mat Bundles

2 yearsb

Razer Mouse Mats

1 yearc

Razer Speaker Systems and Broadcaster Devices

1 year

Razer Controllers and Chargers

1 year

Razer Routers (except Singtel)

1 year

Razer Routers (Singtel)

2 years

Razer Monitors

1 year

Smart Watches and Eyewear

2 years

Razer Case Fans

2 years

Razer Liquid Cooling

2 years

Razer Power Supplies

5 years

Razer Fan and RGB Controllers

2 years

Razer Cases

1 year

Razer System Accessories

1 year

Razer Docks

1 year

Wearable Air Purifiers

1 year

Razer Gaming Accessories

1 yearc

Razer Rechargeable Batteries for Wireless Devices

1 yeard

Razer Gaming Chairs

3 yearse

Chair Frame, mechanisms and armrests

Up to 5 years

Mesh backing and seat pan

Up to 1 year

All new Products will have the Warranty Periods listed above, subject to applicable local law. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Refurbished products not purchased from Razer.com will have a 90 day warranty period. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.

Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Razer does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details.

If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.

[a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.

[b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).

[c] Warranty period for Razer Firefly HyperFlux is 2 years.

[d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.

[e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stitches of the upholstery.